CUSTOMER EXPERIENCE WORKSHOP

Empower Your Team to Deliver Exceptional Service

Train your front-line staff, supervisors, and leaders to deliver game-changing service that builds community trust, satisfaction, and engagement.

Why This Workshop Matters

Transform the Way Your Community Feels About Your Facility

Our hands-on customer experience workshop is designed for teams in community-focused organizations. Your team will walk away with real skills they can apply immediately—and a renewed commitment to creating exceptional experiences for every guest, member, and visitor.

  • Build trust and connection with your community

  • Improve satisfaction and retention

  • Equip your staff to handle tough situations with confidence

  • Reinforce a culture of excellence at every level

What Your Staff Will Learn

This workshop is more than a pep talk. It's a strategic, skill-based experience built for impact.

  • The Importance of Customer Service: Understand the ripple effect service has on reputation, usage, and community pride.

  • Communication Techniques: Learn active listening, empathy, and language that resonates.

  • Conflict Resolution: Gain tools for confidently managing complaints and defusing tense situations.

  • Creating a Culture of Excellence: Discover how to embed high standards into daily habits and team dynamics.

  • Enhancing the Experience: Get practical, budget-friendly ideas that make every interaction memorable.

Who Should Attend?

This training is ideal for:

  • Front-line staff

  • Supervisors and managers

  • Team leads and coordinators

  • Anyone passionate about improving customer experience

  • "The Empower Group delivered exactly what we needed before our grand opening. The customer experience training was fun, engaging, and packed with practical tools our entire staff could use immediately. Our team left energized and ready to welcome the community with confidence!”

    — Alisha Rytting, Recreation Coordinator, Queen Creek Parks and Recreation

Why Choose The Empower Group?

With decades of experience and a people-first approach, we understand the unique challenges that come with serving others. Our workshops are engaging, relatable, and designed to inspire real results.

  • Customized training for teams who interact directly with guests, members, and visitors

  • Energizing, expert-led sessions that spark confidence and connection

  • Proven impact on team culture, morale and the overall customer experience

Ready to Empower Your Team?

Let’s make great service your competitive edge.

Contact Us to book your workshop today!