The Empower CX Audit Checklist
The Empower CX Audit Checklist is a comprehensive tool for evaluating the customer service experience in your facility. Using this checklist, you can identify areas for improvement, enhance member satisfaction, and build stronger loyalty. A great customer experience boosts retention, drives positive reviews, and ultimately increases revenue. Regular audits ensure your team consistently meets high service standards and creates lasting member relationships.
About The Experts
The story of The Empower Group begins with Chris Stevenson, a former Power Ranger stuntman, and Marisa Hoff, an elementary school teacher, who both found their passion in health and wellness over two decades ago. Together, they ran an award-winning health club focused on exceptional member experience, strong staffing, and world-class leadership, which led to loyal members and high net-promoter scores. Since 2014, they've shared their expertise with small businesses, parks, recreation organizations, and various other industries all over the world.
The Empowered CX Audit Checklist
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