Customer service feedback form with a checkmark next to excellent, a pen lying on the form.

The Empower CX Audit Checklist

The Empower CX Audit Checklist is a comprehensive tool for evaluating the customer service experience in your facility. Using this checklist, you can identify areas for improvement, enhance member satisfaction, and build stronger loyalty. A great customer experience boosts retention, drives positive reviews, and ultimately increases revenue. Regular audits ensure your team consistently meets high service standards and creates lasting member relationships.

About The Experts

A man and a woman sit outdoors on a stone ledge, smiling at the camera. The man is wearing a blue suit jacket over a light blue dress shirt, and the woman is dressed in a sleeveless black top with button details and a patterned skirt, with jewelry and a smartwatch.

The story of The Empower Group begins with Chris Stevenson, a former Power Ranger stuntman, and Marisa Hoff, an elementary school teacher, who both found their passion in health and wellness over two decades ago. Together, they ran an award-winning health club focused on exceptional member experience, strong staffing, and world-class leadership, which led to loyal members and high net-promoter scores. Since 2014, they've shared their expertise with small businesses, parks, recreation organizations, and various other industries all over the world.

The Empowered CX Audit Checklist